The Town of Springfield ("we", "us", or "our") is committed to protecting the privacy and personal information of our website visitors and SMS service subscribers. This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our website and SMS communications. By using our services or accessing our website, you consent to the practices described in this policy.

Information We Collect
Website Visitors:
We may collect the following types of information:

• Personal Information: Provided voluntarily through online forms (e.g., name, email address, phone number, mailing address).

• Non-Personal Information: Automatically collected data such as IP addresses, browser types, device information, and browsing activity through cookies and similar technologies

SMS Service Subscribers:
When you opt into our SMS service, we collect:

• Phone Number: Provided voluntarily to receive SMS notifications related to account or service alerts. We do not purchase or auto-generate phone numbers.

How We Use Your Information
The information collected may be used to:

• Respond to inquiries or provide requested services.

• Send SMS notifications regarding account or service alerts and notices.

• Improve website functionality and user experience.

• Analyze website usage for performance and statistical purposes.

• Notify users of updates, events, or relevant announcements.

We do not sell, rent, or trade your personal information.

SMS Consent and Opt-Out
Opt-In Consent:
By opting into our SMS service, you consent to receive text messages from the Town of Springfield. Your phone number will only be used to deliver messages related to the service and will not be shared or used for other purposes.

Opt-Out Instructions:
You can opt out of SMS messages at any time by replying with "STOP" to any SMS you receive. Other keywords that will unsubscribe you include: QUIT, END, CANCEL, UNSUBSCRIBE. After opting out, you will no longer receive SMS messages from us.

Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help analyze web traffic and tailor content.

You can adjust your browser settings to refuse cookies, but this may limit some website functionality.

Third-Party Services
We may use third-party tools (e.g., Google Analytics) to improve website performance and analyze user behavior. These providers may have their own privacy policies, which we encourage you to review.

Data Protection and Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.

SMS Message Storage
We do not store the content of SMS messages sent. Messages are used solely for notification purposes and are not retained once delivered.

No Third-Party Sharing
The Town of Springfield does not sell, rent, or share your personal data—including SMS opt-in status or phone numbers—with third parties for marketing. Your data is used exclusively to provide the services you’ve requested.

External Website Links
Our website may contain links to external sites. The Town of Springfield is not responsible for the content or privacy practices of these third-party websites. Please review their privacy policies before submitting any personal information.

Your Rights and Choices
You have the right to:

• Access, update, or delete your personal information.

• Opt out of email communications by following unsubscribe instructions or contacting us directly.

Compliance
Our Privacy Policy complies with all applicable privacy laws and guidelines, including CTIA standards. Our SMS service is strictly for service-related communication and follows all relevant regulations.

Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with an updated effective date.

Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Town of Springfield
748 Main St.
PO Box 4
Springfield, CO 81073
719-523-4528
tnewman@springfieldco.gov